Return Policy
-- All disputes and grievances concerning service rendered or products provided must be submitted in writing via email within 7 days of the service.
-- All food sales are final. All payments are non-refundable. Any compensation given in response to a dispute or grievance will be issued as store credit only.
-- The Parties will attempt in good faith to resolve any dispute or claim arising out of or concerning this Agreement through negotiations between a director of each Party with authority to settle the relevant dispute. If the dispute cannot be settled amicably within thirty (30) days from the date either Party has served written notice on the other of the dispute, then the remaining provisions of this clause shall apply.
-- Arbitration In the event of a dispute between the Owner and the Operator (other than a matter to be resolved according to this clause) concerning the interpretation of any provision of this agreement or the performance of any of the terms of this Agreement, such matter or matters in dispute shall be finally settled: a. under the Rules of Conciliation and Arbitration of the International Chamber of Commerce; b. by three arbitrators, one appointed by each Party, and the third, who shall be the chairman, selected by the two appointed arbitrators and failing agreement by the Chairman of the International Chamber of Commerce; c. the language of the arbitration shall be English; d. and the place of the arbitration shall be in Charles County, Maryland.
-- The determination of the arbitration entity is final and cannot be disputed further.
-- Performance of this Agreement shall continue during arbitration proceedings or any other dispute resolution mechanism according to this clause. No payment due or payable by the Owner or the Operator shall be withheld on account of a pending reference to arbitration or other dispute resolution mechanism except to the extent that such payment is the subject of such dispute.
--All sales are final.
--All payments are non-refundable. Store credit can only be issued by Sugar Whipped Delights LLC. Any refund or store credit requests must be submitted in writing via email to info@sugarwhipdelights.com. Sugar Whipped Delights LLC has 14 days to review this request and determine an outcome. The outcome will be sent to the email address of the requester.
--The initial deposit reserves your event date, a non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later date. When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
--The balance must be received within the following time frames below. Reservation deposits should be received within 72 hours of invoice receipt. Final payments are due on the date specified in the invoice. A 15% late fee will be charged each day the final payment is late.
VARIATIONS IN DESIGN
-- While Sugar Whipped Delights LLC makes every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating a cake is an art form and may be subject to variations.
-- If the customer supplies an image or likeness to be created, Sugar Whipped Delights LLC will attempt to make the item as close to the likeness as possible. If the product requires equipment or ingredients that cannot be obtained within the time allotted (exotic flavors, molds, shapes, stamps, texture, additional novelty such as glitter), the closest resemblance available will be used to complete the product.
-- Color matching is not a precise science and substitutes take color differently. Sugar Whipped Delights LLC will do everything possible to make substitutes match each other and to match provided color swatches, sometimes it's not possible to make a 100% perfect color match and some colors are just not achievable using food-grade dyes. But we will make sure to notify each customer to whom it pertains.
-- Sugar Whipped Delights LLC cannot match a “verbal” color or a color sent via an electronic device, as all monitors display color differently. To attempt a color match, you must provide a color swatch 14 days before the event.
-- To maintain stability and the integrity of your event cake, The Bakery reserves the right to make design and structural changes to your cake on site or off, without prior notification.
RIGHTS & WAIVERS
-- Sugar Whipped Delights LLC reserves the right to take photos for display or promotion without the customer's consent.
-- Sugar Whipped Delights LLC is not responsible for any damage to the cake after delivery/set up is complete. Some cakes may be heavy and require a climate-controlled environment (at or below 75 degrees).
-- Sugar Whipped Delights LLC acknowledges, that fresh flowers are not a food product, flowers may contain pesticides, dirt, insects, and other contaminants; and have been properly cleaned with food-safe cleaning agents to ensure each customer's safety.
-- If the customer elects to pick up the cake, the customer is responsible for baked items as soon as they leave the premises. Upon visual inspection of baked items and their departure from the premises, the customer approves the cake's visual appearance and waives any rights to a refund based on the style, design, or visual appearance.
-- The product may contain or come into contact with milk, wheat, nuts, soy, and other allergens. The customer is responsible for notifying the guests. Sugar Whipped Delights LLC is not responsible for any adverse effects of allergic reactions.
-- Upon, an event of a natural disaster, accident, or other situation outside of Sugar Whipped Delights LLC's control, this contract may be voided.
-- Sugar Whipped Delights LLC will endeavor to perform its services professionally and provide the best customer experience possible. If our products or services do not meet our high standards, or the client is dissatisfied, we may--at our discretion--provide the amount paid for those products and services in the form of store credit. Sugar Whipped Delights LLC's total liability is limited to amounts paid to Sugar Whipped Delights LLC for its goods and services. Sugar Whipped Delights LLC will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise.
-- Only items, actions, and dessert details explicitly listed in the invoice are guaranteed by Sugar Whipped Delights LLC.
CANCELLATIONS
• Any cancellations must be made 72 hours in advance in writing and will result in a Store Credit ONLY.​
Cancellations must be made 48 hours in advance.
Payments
Privacy Policy
Sugar Whipped Delights, LLC agrees to maintain high standards in respecting the privacy rights of our customers and those visiting our website. To ensure your privacy rights are not violated, Sugar Whipped Delights, LLC has instituted policies and procedures as outlined below.
By entering and using this website, you acknowledge and agree that the following privacy policy is part of the terms of service and that you agree to Sugar Whipped Delights, LLC's privacy policy and to be bound by it. Sugar Whipped Delights, LLC reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. Any changes to our privacy policy will be posted on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.
The term Sugar Whipped Delights, LLC "we" "us" or "our" refers to Sugar Whipped Delights, LLC whose registered office is located in Waldorf, Maryland. The term "you" refers to the user of our website.
When you email us or view the website, you consent to receive email communications from us. Sugar Whipped Delights, LLC may communicate with you by email or by posting notices on our website. You also agree that all agreements, notices, and other communications provided to you by us satisfy any legal requirement that the communication be in writing. In addition, all communications with us become the property of Sugar Whipped Delights, LLC.
We collect your personal information when you sign up for our newsletter, or mailing list or choose to be notified of any special offers or contests that may be running. We do this with the intent to provide better services to you. We may gather information to determine the areas of our website where you view the IP address you use to connect to our website. We may use this information to improve your experience on sugarwhipdelights.com, to market our baked goods. We may share your information without personal details to companies assisting us in serving you better. These companies must agree to protect your private information like our privacy policy.
We use your information to understand how you navigated through our website and how to improve it. We will use your personal information to process orders and comply with legal requirements.
We may also use your purchase information to determine which baked goods you purchased and to offer you other baked goods that may interest you.
Your email address is used to correspond with you about any orders, offers, contests, etc. You may opt out of receiving any offers, newsletters, etc. by clicking on the "unsubscribe" link below.
Sugar Whipped Delights, LLC may use third-party advertisers to display ads on our website as companies to provide tracking and analysis of information and data collected from guests to our website. They may use cookies or other tools to measure how you respond to their advertisements but any personal information we collect will remain private. You may also choose to browse our website without cookies. Please check your browser to learn how to disable cookies when using our website.
Neither we nor any third parties provide any warranty or guarantee of the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on our website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Any information or materials on this website be used entirely at your own risk, for which we shall not be liable. This website contains material that is owned by or licensed to us. This material includes, but is not limited to the design, layout, look, appearance, and graphics. You are not permitted to reproduce any of this material except as permitted by law, whereas incorporated herein.
All trademarks reproduced in this website, which are not the property of, or licensed to us are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
You may not create a link to this website from another website or document without Sugar Whipped Delights, LLC's prior written consent.
Your use of this website and any dispute arising is subject to the laws of the State of Maryland.
If you have any comments or questions about Sugar Whipped Delights, LLC's privacy policy, please email us at info@Sugarwhippeddelights.com